1. Overview

This Refund Policy outlines the conditions under which refunds are granted.

2. Eligibility for Refunds

You may request a refund in the following cases:

• Incorrect or missing items in your order.
• Orders not delivered within the estimated time (beyond reasonable delays).
• Quality issues with the food (e.g., spoiled or unsafe items).

3. Non-Refundable Cases

Refunds will not be issued for:

• Orders where incorrect information was provided by the customer.
• Change of mind after the order is prepared.
• Delays caused by factors outside our control, such as traffic or adverse weather conditions.

4. Process for Requesting Refunds

To request a refund, please:

1. Contact our customer support team within 24 hours of receiving your order.
2. Provide proof of purchase (e.g., order confirmation email or receipt).
3. Submit photographic evidence for quality-related issues, if applicable.

5. Refund Methods

Approved refunds will be processed within 7-10 business days via the original payment method. If you paid in cash, the refund will be issued as store credit or bank transfer.

6. Contact Us

For refund requests or questions, please reach out to our customer support team.

7. Governing Law

This Refund Policy is governed by the laws of Germany. Any disputes shall be resolved under German jurisdiction.